For prompt assistance, please complete this form with your signature as soon as you have an issue and send it via email to or print it and fax to (305) 428-2729. You will receive a call within four (4) hours if we receive your request before 1 p.m. ; or between 9 a.m. and 1 p.m. of the next business day if after 1 p.m.

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If you are requesting support via email with attachments* please list any attachments you are sending, and send to

*Important: If you are emailing this form, please send it –and any screenshots of error messages– as an ATTACHMENT. Do not attempt to embed any documents in any emails that you send. Thank you.